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Job Title: Technical Support Manager Pinnacle Solutions
Description

 


Company Description:            A global manufacturer of interior and exterior lighting products. Third largest manufacturer of lighting products in Europe.

 

Job Title:                                 Technical Sales Support

 

Responsible to:                       Lighting Design Manager

 

Location / Area:                     Essex

 

Basic Salary:                           £25 - £28,000 depending on experience and ability  

 

Benefits:                                 Contributory Pension

                                                           

Reason for Vacancy:              New Position

 

 

This role requires someone with knowledge and experience of the sales process and the ability to assist with technical support. A key part of this role is liaising with other departments both in the UK and the head office in Germany, and tracking and managing projects from initial enquiry through to supply.

MAIN TASKS

Ø To support the Regional Sales Team with project management and technical support

Ø Take offs and quotations requests

Ø Liaise with customers, other departments and colleagues both in the UK and Germany.

Ø Special Customer Requests

Ø Luminaire Schedules and data sheets

Ø Generating Quotation Request Forms & providing Quotations for more complex Projects

Ø Monitor technical compliance of Trilux products with project specification requirements.

Ø Assists internal sales order processing staff in the management of project orders and contracts

Ø Respond to technical Enquiries from customers and sales engineers

Ø Other duties as may be required from time to time provided that such duties are legal, reasonable and within your general capabilities.

 

 

 

ESSENTIAL SKILLS

Ø Experience of Interior & Exterior Lighting market

Ø Good communication skills, and the ability to communicate technical issues clearly and concisely

Ø Computer literate (Microsoft Office)

Ø Well organised and proactive

Ø Able to project manage and take ownership

DESIRABLE SKILLS

Ø SAP & CRM experience

Ø Familiarity with current environmental legislation

Ø Presentation skills

CANDIDATE PROFILE

Ø Enthusiastic, self motivated and able to work both autonomously and as part of a team

Ø Hands on approach

Ø Results Orientated

Ø Willingness to take ownership and responsibility

Ø Ability to build strong relationships with customers and internal colleagues

Ø Professional and motivated approach

 

REPORTING TO: The Lighting Design Manager

 

 

Company Background:           In the UK the company is a dynamic and fast growing business. Frontline sales staffs are supported by colleagues both in the UK head-office and from the European head office and manufacturing facilities.

                                                The company is a market leader in supplying interior and exterior lighting solutions. Employing over 3000 people world-wide. 
Job Details
Job Ref: SE01477
Hours: Full Time
Location: Essex,
Working Term: Permanent
Salary (£): 25,000 - 29,999


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